How we work
Stop preparing for emergencies. Start building resilience.
When power and water quit, a household falls fast — comfort first, then safety, then the basics. We rebuild in reverse: the most basic thing first.
The whole thing, in three verbs
Design. Harden. Endure.
Design
$5,000
One full day on your property — part inspection, part design. Your scores, and a hardening plan priced for all three levels. The Resilience Review →
Harden
15% to run your build
Your house climbs to the level you chose — without you refereeing a single crew. Construction at cost, typically $25k–$250k+ by hardening level. The Build →
Endure
from $15,000/yr
For Haven-certified homes: 24/7 monitoring, seasonal walks, drills, provisioning — an island that stays an island. Endurance →
Start with the word
What resilience actually is
Resilience is a property of the house, not the pantry. It’s how well your home takes a hit and keeps doing its job — power, water, heat, and shelter that keep working when the grid behind them doesn’t. It gets built once, deliberately, and it pays off in every event after. That’s a different thing from what’s usually sold:
A closet of supplies, a generator in a box, a hope that life snaps back to normal. A purchase, not a plan.
A home adapted to take the hit, worked from the bottom of the pyramid up. That’s the Review, the plan, and the Build.
The house running on its own terms, for as long as it has to. That’s Endurance — the membership.
The method
Fix things in the order your family would miss them
Maslow’s hierarchy applies to houses too: water, warmth, and safety first; belonging and purpose after. Day to day that bottom layer is invisible — it’s just the power company and the grocery store. In a long outage, it’s suddenly the whole job. So we work bottom-up, starting with the most basic thing that’s broken.
First · Life Support
Water & Power
Everything starts here. When the grid goes down, your well pump, furnace, refrigerator, and air filtration go down with it — so we treat water and power as one system, and back it up properly.
- Enough stored water for your household, counted in days — with the pumps and pressure to move it, on backup power
- Batteries and a standby generator sized from your measured loads, not a guess — and if you have grid-tied solar, a check on whether it actually works in an outage (most systems don’t, out of the box)
- A clear list of what stays on: heat, refrigeration, filtered air, internet, medical equipment — plus freeze and leak protection for when you’re away
Next · Safety
Structure, Embers & Fire Water
Most homes that burn in a wildfire are never touched by the fire front — they’re lit by embers landing on an open vent, an eave, or a woodpile against the wall. We close those openings, and we give you water of your own to defend the house, because hydrant pressure drops when the whole neighborhood is drawing on it.
- Roof, vents, soffits, decks, and siding — most of this work is invisible from the street
- Defensible space, zone by zone: 0–5 ft, 5–30 ft, 30–100 ft
- Your own firefighting water — cisterns and tanks with the right fittings, on pumps that run without the grid
- Exterior sprinklers and perimeter wetting, installed and actually tested
Then · Belonging
The gathering place
Once your own family is covered, the house takes on a bigger job: it’s where your people go. The grandparents whose medication needs refrigeration, the neighbors with kids, the family who’d otherwise be calling hotels at midnight. We plan for guests — beds, food, and the power budget to host them — so “come here” is an easy text to send.
The two scores
What are you willing to endure?
If the power went out tonight and stayed out for a week — what would your home do?
The event is coming either way. The real choice gets made early: who does the enduring — your family, or your house. The Review scores both cause and effect. Your Resilience Score: how well the house is built to take the hit — equipment age, single points of failure, defense in depth, how the house sections. And your Endurance Score: what that resilience buys you — the days your home can run without the grid. Your insurance carrier already keeps a score on your home. These two are yours.
The hardening levels
How high do you build?
Every home we score starts at one of three hardening levels — or below all of them, at Level Zero: a house on an extension cord, where the grid’s mood is your family’s weather. The Review prices the climb; Endurance keeps you there.
Level 1
Base Camp
One part of the house stays on — closed off and genuinely comfortable, with heat, light, and water in the rooms that matter. “Glamping,” except engineered.
Level 2
Porch Light
The whole house is on — with limits. Systems run, loads are managed, and endurance is measured in days.
Level 3
Haven
Island mode. Full systems, suppression water, a house that stands through the long event.
Then the Build
Who does the work? Not you.
Your chosen level has to become a transfer switch on the wall, a cistern in the ground, ember screens on every vent. You could bid that out yourself and referee crews on your weekends. Or Haven runs the build as your owner’s rep: scoping each line, bidding it to crews we already trust, walking the site while everything’s open, and signing off only when the work matches the plan.
Bid by the person who wrote the plan
Every line goes out to crews Haven has already vetted — and the numbers come back to someone who knows what the work should cost. Not a general contractor’s 25% to learn your house from scratch.
Walked while the walls are open
The wrong component fails, in the storm. Haven walks the site while everything is still exposed. A mistake costs a conversation, not a demolition.
Signed off against the plan, then re-scored
The build is done when every line matches the plan, your scores move, and the new numbers go into your evidence file — the one your insurer now has to answer to. At Haven level, that sign-off has a name — Haven Certified — and it’s the door into Endurance.
15% of the build — Haven’s fee to run it as your owner’s rep. The construction itself is at cost — typically $50,000–$350,000+ by hardening level. Every crew contracts with you directly, at their price — the fee scales with the work, never a markup on it.
The Haven Guarantee
If your Review doesn’t give you a clear, prioritized picture of your home’s endurance and exposure — with a documented evidence file and specific cost estimates for every gap — we refund the full fee. No questions asked.